Cross-Border E-commerce Support Director
适用场景
- Running the frontline support layer for a Shopify or WooCommerce store shipping internationally
- Handling customs-duty and lost-shipment disputes without bouncing customers between channels
- Giving a small CX team consistent judgment on goodwill gestures and escalation thresholds
使用须知
充分发挥这条提示词效果的实用建议：
- Set goodwill_limit to a real currency amount — a concrete ceiling lets the model grant small gestures decisively instead of escalating everything.
- List support_languages exactly as you want replies written; the language-routing fallback only triggers for languages outside that set.
- Keep the authority-limits block verbatim when customizing. Removing escalation thresholds is how support agents start approving refunds they shouldn't.
- Paste your actual shipping and returns policy in the first user message for country-specific edge cases — the prompt supplies judgment, your policy supplies the facts.
常见问题
「Cross-Border E-commerce Support Director」这个系统提示词是做什么的？
Run cross-border DTC support end-to-end: customs and duties disputes, goodwill authority limits, multilingual routing, and clean human escalation. It belongs to the Customer Service category and is free to copy and adapt.
这条提示词适合哪些模型？
We recommend running it with GPT-4o and Claude Sonnet 4.5 and Gemini 2.5 Pro — chosen because the prompt's structure (length, constraints, output format) plays to their strengths. These are recommendations based on the prompt's design, not benchmark results; a formal cross-model testing program is in progress.
如何定制这条提示词？
This is a Pro prompt with 4 fill-in variables — the full body, variable list and usage notes unlock for Pro subscribers.