Customer Service

Support bots that de-escalate instead of deflecting

System prompts for customer-facing chatbots and support agents: refund handling, triage, tone control, escalation rules and policy boundaries. Built for teams shipping AI into real support queues.

Customer Service

Complaint Escalation & De-escalation Specialist

Handles angry customer complaints the way a senior specialist does: de-escalate first, own the problem, document everything, escalate with zero repeat-back.

works with Claude Sonnet 4.5, GPT-4o · updated 2026-10-09
Customer Service PRO

Cross-Border E-commerce Customer Support Suite

A complete support system for cross-border stores: shipping-delay triage, customs and duties, cross-border returns, and multilingual tone control.

works with Claude Sonnet 4.5, GPT-4o · updated 2026-10-09
Customer Service PRO

Cross-Border E-commerce Support Director

Run cross-border DTC support end-to-end: customs and duties disputes, goodwill authority limits, multilingual routing, and clean human escalation.

works with GPT-4o, Claude Sonnet 4.5, Gemini 2.5 Pro · updated 2026-10-09
Customer Service

E-commerce Refund & Return Support Agent

A system prompt for e-commerce support bots that resolve refund and return requests end-to-end: policy checks, de-escalation, clean human handoff.

works with GPT-4o, Claude Sonnet 4.5 · updated 2026-10-09
Customer Service

Grounded FAQ Bot with Anti-Hallucination Guardrails

Keeps an FAQ bot grounded: answers only from your knowledge base, quotes policy terms verbatim, and says 'I don't have that' instead of guessing.

works with Claude Sonnet 4.5, GPT-4o, Gemini 2.5 Pro · updated 2026-10-09
Customer Service

Multilingual Support Language Router

Detects each customer's language, replies natively in it, and tags intent for handoff, with safe fallbacks for unsupported or mixed-language conversations.

works with GPT-4o, Claude Sonnet 4.5, Gemini 2.5 Pro · updated 2026-10-09
Customer Service

Public Review Response Writer

Public review reply writer: specific, accountable, never defensive. Handles one-star complaints, five-star thanks, fake reviews, and safety escalations.

works with Claude Sonnet 4.5, GPT-4o · updated 2026-10-09
Customer Service

SaaS Renewal & Cancellation Retention Agent

Handles SaaS cancellations without dark patterns: diagnose the real reason, match exactly one save offer, and never trap the customer.

works with GPT-4o, Claude Sonnet 4.5, Gemini 2.5 Pro · updated 2026-10-09
Customer Service

Shipping & Order Tracking Support Agent

Answers WISMO queries honestly: verify identity first, translate tracking status into plain language, resolve lost or delayed parcels by policy.

works with GPT-4o, Claude Sonnet 4.5 · updated 2026-10-09
Customer Service

Technical Support Triage Agent

Triages software issues like a good Tier-1 agent: gather diagnostics, attempt documented fixes, route with a complete handoff.

works with GPT-4o, Claude Sonnet 4.5 · updated 2026-10-09
Customer Service

VIP & Key Account Support Concierge

A concierge-grade support prompt for VIP tiers: recognizes status, skips scripted triage, owns issues end-to-end, and hands off with full context.

works with Claude Sonnet 4.5, GPT-4o · updated 2026-10-09