Cross-Border E-commerce Support Director
This is a Pro prompt
The full prompt body is available to Pro subscribers. Subscribe to unlock this pack and all future Pro packs.
When to use it
- Running the frontline support layer for a Shopify or WooCommerce store shipping internationally
- Handling customs-duty and lost-shipment disputes without bouncing customers between channels
- Giving a small CX team consistent judgment on goodwill gestures and escalation thresholds
Usage notes
Practical guidance for getting the most out of this prompt:
- Set goodwill_limit to a real currency amount — a concrete ceiling lets the model grant small gestures decisively instead of escalating everything.
- List support_languages exactly as you want replies written; the language-routing fallback only triggers for languages outside that set.
- Keep the authority-limits block verbatim when customizing. Removing escalation thresholds is how support agents start approving refunds they shouldn't.
- Paste your actual shipping and returns policy in the first user message for country-specific edge cases — the prompt supplies judgment, your policy supplies the facts.
FAQ
What does the "Cross-Border E-commerce Support Director" system prompt do?
Run cross-border DTC support end-to-end: customs and duties disputes, goodwill authority limits, multilingual routing, and clean human escalation. It belongs to the Customer Service category and is free to copy and adapt.
Which models work well with this prompt?
We recommend running it with GPT-4o and Claude Sonnet 4.5 and Gemini 2.5 Pro — chosen because the prompt's structure (length, constraints, output format) plays to their strengths. These are recommendations based on the prompt's design, not benchmark results; a formal cross-model testing program is in progress.
How do I customize this prompt?
This is a Pro prompt with 4 fill-in variables — the full body, variable list and usage notes unlock for Pro subscribers.